To that end, since we've exhausted all troubleshooting steps for your issue, I'm going to mark this ticket as closed. Since we need to prioritize larger, more general issues that impact many more users, we, unfortunately, won't have a fix for this specific issue in our next update.Įven though we're unable to provide an ETA for a fix at this time, rest assured that we are constantly releasing improvements to our product, and many issues are resolved over time with each of these releases. Our development team has confirmed that the issue you've been experiencing impacts only a small number of users. Thanks for your patience and interest in this incident! After WEEKS went by with no response, here's what I finally got from them: All of the hundreds of passwords assigned to those categories reverted to "No Category." This is a HUGE DISASTER for me. At this time, we cannot share an estimated delivery date." Great.īut here's what's worse: ALL of my custom categories except for two were DELETED from my account when the desktop application went away. I got the response "We'll do our best to add this feature to the web app as soon as possible. Custom categories still never appeared in the web client. Their response was that it would be added before the desktop application was retired, and that it would be coming soon, in the meantime, use the desktop application to edit categories.įast forward.the desktop application is gone. When the move to the web client began, I noticed straight away that the ability to create/modify custom categories was missing, which is a critical feature. Hundreds and hundreds of passwords classified into about 40 different custom categories. I had MANY custom password categories set up to track all of the passwords I use with various clients of mine. One of the things I used all the time was password categories. I have it installed across multiple platforms.
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